Frequently asked questions to help you buy a voucher, a gift box or an item - BAMBOU RESORT
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase, with the option to receive it in digital format. This way, you benefit from a fast and secure delivery, directly from our official BAMBOU RESORT store.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for unique experiences such as a dinner on the beach or a relaxing massage. Enjoy the Bambou Resort experience.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift certificate delivered directly to the recipient without them knowing the amount. To do this, select the 'Hide the amount' option when placing your order on our BAMBOU RESORT website.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up directly on-site when placing your online order. Digital delivery is immediate, while mail delivery and on-site pickup are subject to the conditions of the BAMBOU RESORT establishment.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different recipients. Each box will be customized according to your wishes, to offer unique experiences at BAMBOU RESORT.
How do I create a group fund and invite people?
To create a kitty and invite people to contribute, select the dedicated option during your online purchase. You can then share the kitty via email or a personalized link. Participants can thus together offer an exceptional moment to the beneficiary of your choice, at our establishment BAMBOU RESORT.
How can I choose the amount for a gift card?
The amount of the gift certificate is predetermined by the gift boxes offered by BAMBOU RESORT. You can select the amount that fits your budget from the available options, such as the La Tête dans les Nuages massage or the dinner on the beach.
How can I log in to my account?
To access your account at BAMBOU RESORT, go to the login page and enter your email address and password. If you have forgotten your password, use the 'Forgot Password' option to reset it.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button. Enjoy your shopping at BAMBOU RESORT.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple BAMBOU RESORT gift boxes at the same time. They will all be included in your order and you can give them to your loved ones so they can enjoy the unique experiences at BAMBOU RESORT.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our BAMBOU RESORT website.
How do I purchase or give a gift box?
To offer a BAMBOU RESORT gift box, select the experience you like, add it to your cart, and customize your message before finalizing your order online. You can choose to send a digital gift box to the person of your choice immediately, or print it yourself for a hand-delivered surprise.
Can we give a gift certificate and let the recipient choose the experience?
You can offer a BAMBOU RESORT gift certificate and let the recipient choose the experience they like among our various offers.
Can I modify or cancel my order?
Changes or cancellations to your gift box order depend on the conditions specified at the time of purchase. At BAMBOU RESORT, the lucky recipient can book their dates with the establishment and enjoy their experience based on availability.
Is the gift box customer service reachable by email?
You can write to us at the email address indicated on our website for any questions regarding your BAMBOU RESORT gift box. We will respond within 48 business hours to assist you with the use of your BAMBOU RESORT gift box.
Is the gift box customer service reachable by phone?
The customer service of BAMBOU RESORT is reachable by phone from Monday to Friday between 9 AM and 6 PM. You can also send us an email or use our online form for any questions regarding your gift box.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to track your order at BAMBOU RESORT.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about gift boxes. Opening hours are from Monday to Friday, 9 AM to 6 PM, at our establishment BAMBOU RESORT.
Is there a dedicated customer service for gift boxes?
BAMBOU RESORT provides you with a dedicated customer service to answer all your questions about your gift box. You can reach us by phone, email, or through our online form to get help and useful information.
Is there a dedicated FAQ for gift boxes?
You will find all the necessary information to use your gift box at BAMBOU RESORT in this FAQ. It covers topics such as booking, validity, and the terms of use of your gift box.
Is spa access included in my gift box?
Access to the spa is not included in all BAMBOU RESORT gift boxes. Check the specific services of your box to see if access is provided.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a BAMBOU RESORT gift box has access to the same services as other clients, according to the establishment's conditions. Whether it's for a massage, a beach dinner, or a night in a villa, all experiences are open to BAMBOU RESORT gift box holders.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box or in the accompanying information booklet. You will find all the necessary information to fully enjoy your experience at BAMBOU RESORT.
Is parking included in my gift box?
Parking is not included in the BAMBOU RESORT gift boxes.
Is breakfast included in my gift box?
Breakfast is not included in the BAMBOU RESORT gift boxes. To enjoy a floating breakfast at sea, you can opt for the dedicated offer provided by the establishment.
Is special attention given to the recipient of a gift box?
At BAMBOU RESORT, special attention is given to gift box beneficiaries with services specifically designed for them, such as the romantic welcome or the floating breakfast at sea, for a unique and personalized experience.
Is a welcome drink included in my gift box?
The presence of a welcome drink depends on the conditions of your gift box. BAMBOU RESORT's offers sometimes include a welcome drink, such as the "Sweet Escape – Romantic Welcome" gift box, which offers a warm welcome from the very first moments of your stay at BAMBOU RESORT.
Should we bring towels to the Spa?
Towels are provided by the establishment during your visit to the BAMBOU RESORT spa.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them to your liking. Our online store allows you to choose and customize your gift boxes with all your preferences, directly from home, at the best price at BAMBOU RESORT.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital or paper format. The delivery of your gift box is immediate in digital format, and you can customize your gift boxes according to your preferences at BAMBOU RESORT.
Do you offer preferential rates for bulk purchases?
Discounted rates apply for large quantity purchases, with a customized quote based on the ordered volume at BAMBOU RESORT.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer advantageous and customized solutions for corporate committees, with preferential rates and customization options based on the volume ordered. Gift boxes tailored to all types of travelers are available to offer unique moments to your colleagues, at our BAMBOU RESORT establishment.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details. We will update your information according to the conditions of our establishment BAMBOU RESORT.
How can I leave a review for my gift box?
You can share your experience by leaving a review on our website after using your gift box. To do this, log in to your customer account and follow the instructions. At BAMBOU RESORT, your feedback is precious to help us improve our services.
How can I contact the store?
The opening hours and contact details for the BAMBOU RESORT shop are available on our website. You will also find all the necessary information to choose and customize your gift boxes there.
Is there a dress code for the gift box?
The dress code to enjoy your gift box depends on the experience chosen at BAMBOU RESORT. For a dinner on the beach, elegant and casual attire is recommended, while a massage or relaxation in the wellness area can be done in swimwear or lounge wear. You will fully enjoy your moment of relaxation at BAMBOU RESORT.
From what age can I get a treatment?
To enjoy a treatment at BAMBOU RESORT, the minimum age is 18. The Cocooning Relaxation Pass is an ideal moment of softness to recharge in complete serenity.
Is it absolutely necessary to make a reservation?
Reservation is required to enjoy your gift box at BAMBOU RESORT. The recipient can book their dates with the establishment to enjoy their experience.
How can one access the hotel from the airport?
To get to the hotel from the airport, you can choose to take a taxi or rent a car. BAMBOU RESORT is located near Les Trois-Îlets in Martinique, providing easy access from Aimé Césaire International Airport. BAMBOU RESORT.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility depends on the facilities of our BAMBOU RESORT establishments.
Are pets allowed in the establishment?
The pet accommodation policy depends on the specific conditions of the BAMBOU RESORT establishment.
Where can I find the menus?
The menus of the BAMBOU RESORT restaurants are available on the detailed sheet of each package or directly on the partner establishment's website. You can thus discover the gourmet options offered before making your choice.
What are the hours of operation?
The hours of operation at BAMBOU RESORT vary depending on the services and amenities. To make the most of your gift box, you can check the specific hours for the restaurants, wellness area, or activities directly on the BAMBOU RESORT establishment's website.
Is there parking available near the establishment?
BAMBOU RESORT offers parking options near its establishments in Martinique to facilitate your stay.
What are the delivery methods for gift boxes/vouchers?
BAMBOU RESORT gift boxes are available in digital format and can be sent immediately by email or delivered by mail according to your preference.
Is postal delivery offered?
We offer mail delivery of our gift boxes. Delivery times and conditions vary depending on the chosen offer, with the possibility of immediate digital sending for quick customization at BAMBOU RESORT.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for unique experiences at BAMBOU RESORT. For additional items, you can check the conditions of the chosen establishment on our website.
Is the gift box available in physical format?
The BAMBOU RESORT gift box is available in physical format, but you can also choose a digital version for immediate delivery. You can customize your box to your liking and benefit from secure payment directly with the BAMBOU RESORT establishment.
Is the box presented in a neat packaging?
The BAMBOU RESORT gift boxes are presented in a neat and elegant packaging, ready to give.
Is the gift box available in a digital format (e-gift box)?
Yes, you can offer a digital gift box from BAMBOU RESORT. Email delivery is instant, allowing the recipient to enjoy their experience without delay.
Can the gift box be sent directly to the recipient?
You have the option to send the gift box directly to the recipient during your online order. Shipping fees will apply according to the conditions of the BAMBOU RESORT establishment.
Do you deliver gift boxes internationally?
Yes, BAMBOU RESORT gift boxes are available for international delivery. Shipping costs and times vary depending on the destination. The boxes can be chosen and customized to your liking, with immediate digital dispatch.
What are the delivery times for gift boxes by mail?
BAMBOU RESORT gift boxes are delivered within 2 to 5 business days by mail. Digital delivery is immediate, allowing you to customize and give your gift box without delay.
Is it possible to schedule a delivery date?
You can choose the sending date of your gift box during your online order. Delivery is immediate in digital format, allowing you to customize your gift as you wish at BAMBOU RESORT.
Is express delivery available?
The express delivery of your gift box depends on the options available during your online order. You can choose and customize your gift box according to your preferences directly on our BAMBOU RESORT website.
How can I track my order?
You can track your order by logging into your account on our website. The lucky recipient can book their dates at the establishment and enjoy their gift box according to the terms of use. You pay the best rate directly to the establishment with secure payment at BAMBOU RESORT.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. Digital delivery is immediate, and you can choose and customize your box with all your wishes at BAMBOU RESORT.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is approximately 3 to 5 business days from the date of purchase. You will receive your gift box directly at the address you provided during your order at BAMBOU RESORT.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at BAMBOU RESORT, your gift box remains valid. You can use it for a new reservation according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your BAMBOU RESORT gift box depends on the establishment's conditions. You can enjoy your experience by booking your dates directly with the partner establishment.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of BAMBOU RESORT. You can enjoy various experiences, such as a massage, a beach dinner, or a relaxation pass, depending on your preferences.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment BAMBOU RESORT.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the establishment's conditions. You can book your dates at BAMBOU RESORT to enjoy your experience.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box at BAMBOU RESORT depends on the specific conditions of each offer. These conditions are specified at the time of booking, so that you can fully enjoy your experience at our establishment.
Is it possible to reschedule without fees with a gift box?
Rescheduling is possible depending on availability and the conditions of your BAMBOU RESORT gift box.
Can I convert my gift box into a gift card?
BAMBOU RESORT gift boxes cannot be converted into gift checks. You can use them to book an experience at one of our establishments, such as a beach dinner or a relaxing massage.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
BAMBOU RESORT offers special gift boxes for special occasions like Valentine's Day, Christmas, or weddings. You can discover our offers online and choose the one that fits the event you want to celebrate.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, including birthdays or gatherings with friends. For groups or special events like bachelorette or bachelor parties, discover our varied offers to find the ideal experience at BAMBOU RESORT.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by BAMBOU RESORT are official and guaranteed without intermediaries. You thus benefit from the best rate directly from the establishment, with a secure payment.
Are the services included in the gift boxes identical to those consumed on site?
The services offered in the BAMBOU RESORT gift boxes are identical to those available on-site, but each box has its own terms of use that we invite you to check before purchasing.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Exchanging one service for another depends on availability at the time of booking. The BAMBOU RESORT gift boxes offer great flexibility to enjoy unique moments in Martinique.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box at BAMBOU RESORT.
Is online payment secure?
Online payment on our website is fully secure to ensure the protection of your banking data. You can thus shop with complete peace of mind at BAMBOU RESORT.
Is payment via group or shared payment possible?
Payment via group or shared pot is not currently available at BAMBOU RESORT. You can pay for your gift box by credit card, bank transfer, or PayPal according to the options offered during your order.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at BAMBOU RESORT, but they are not specific to just one of our establishments. Each box allows you to enjoy an overnight stay, a meal, or a wellness activity at one of our three establishments: Hôtel Bambou, Boutique Hôtel Culture Créole, or Villas by Hôtel Bambou.
Is it possible to pay in installments?
Payment in installments is possible according to the conditions of your order at BAMBOU RESORT.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. This way, you benefit from the best rate directly from the BAMBOU RESORT establishment.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for their BAMBOU RESORT gift box purchases.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At BAMBOU RESORT, all payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
Your order history is accessible in your customer account. You will find all the details of your purchases of gift boxes for BAMBOU RESORT there.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
Payment for your gift box at BAMBOU RESORT can be made by credit card, PayPal, Apple Pay, or Google Pay. This ensures a secure and immediate payment, directly to the establishment.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at BAMBOU RESORT. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure, and you benefit from the best rate directly from the BAMBOU RESORT establishment.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box at BAMBOU RESORT. Check its validity and terms of use directly on our website.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer, with secure payment directly to the establishment. Choose and customize your box with all your wishes to offer an exceptional moment at BAMBOU RESORT.
Do you accept vacation checks?
BAMBOU RESORT accepts vacation checks according to the conditions of the chosen establishment. Please check the payment terms on the gift box product sheet.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during the order, which will then be included with the gift box. Offer a unique and memorable experience with BAMBOU RESORT.
Can we add options to your gift box offers?
The gift boxes from BAMBOU RESORT can be customized according to the options available for each offer. You will find the specific details directly in the description of each gift box.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging for your BAMBOU RESORT gift boxes during your online order, to offer them in an elegant case.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the occasion, such as a birthday or a wedding. The BAMBOU RESORT gift boxes are designed to offer unique and memorable experiences, tailored to all tastes.
How do I request a refund for a gift box purchased online?
To request a refund for an online purchased gift box, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, at our establishment BAMBOU RESORT.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you subject to availability. The gift box can be reserved and used directly at the BAMBOU RESORT establishment.
Can partially used gift boxes be refunded?
Partially used BAMBOU RESORT gift boxes cannot be refunded. The terms of use are specified at the time of purchase.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a BAMBOU RESORT gift box for another of equal or greater value, according to the establishment's conditions.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to BAMBOU RESORT gift boxes, as they are service provisions. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the general terms and conditions of the establishment. At BAMBOU RESORT, you can consult these conditions before purchase to know the cancellation terms.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect box, a photo of the box will be required for quick processing according to the conditions of the BAMBOU RESORT establishment.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box depends on the general terms and conditions of BAMBOU RESORT. These conditions are detailed on the description page of each gift box.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary was unable to use their voucher before the expiration date, it unfortunately can no longer be used. We recommend checking the establishment's conditions to know any possible extension options at BAMBOU RESORT.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit may be issued according to the specific conditions of the BAMBOU RESORT establishment.
How can I redeem the cashback?
The gift fund is available as a gift box or a voucher. To use it, simply book directly with the establishment according to availability. You will be able to fully enjoy the experience offered by BAMBOU RESORT.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box depend on the conditions of the BAMBOU RESORT establishment. You can book your dates directly with the establishment to enjoy your experience.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
BAMBOU RESORT gift boxes are neither exchangeable nor refundable. You can offer a moment of relaxation or a unique experience to your loved ones with our various options, available directly on our BAMBOU RESORT website.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for BAMBOU RESORT gift boxes. To fully enjoy your experience, check the available dates when making your reservation.
Is booking with a gift box subject to availability?
The reservation with a gift box at BAMBOU RESORT is subject to the establishment's availability. To fully enjoy your experience, it is advisable to book your dates as early as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password at BAMBOU RESORT.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at BAMBOU RESORT, have the number listed on it ready. This number is required to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the BAMBOU RESORT establishment.
Can I use my gift box on holidays?
The use of your gift box at BAMBOU RESORT is possible on public holidays, subject to the availability of the establishment. To fully enjoy it, it is advisable to book in advance.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. The beneficiary can book their dates with the establishment to enjoy their experience at BAMBOU RESORT.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the BAMBOU RESORT establishment.
Can I make a reservation by phone with my gift box?
Booking by phone with a gift box is possible according to the availability conditions of BAMBOU RESORT.
Can I make a reservation by email with my gift box?
Booking with a gift box at BAMBOU RESORT can be done via email, according to the establishment's terms. You will thus be able to enjoy various experiences, such as a dinner on the beach or a massage, in Martinique.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the BAMBOU RESORT establishment.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher at BAMBOU RESORT. Any additional charges or options are your responsibility. The reservation and usage conditions are specified at the time of booking.
Is my gift box personalized?
Your gift box is nominative and personalized with the name of the beneficiary indicated at the time of purchase. It allows you to enjoy a unique experience at BAMBOU RESORT.
Can my gift box be used all at once?
Your BAMBOU RESORT gift box can be used in one go. Check the establishment's conditions to confirm the terms of use, such as booking your stay or service dates.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid in several establishments of the BAMBOU RESORT group, including Hôtel Lifestyle Hôtel Bambou, Boutique Hôtel Culture Créole, and the Villas by Hôtel Bambou.
Is my gift box valid in only one establishment?
Your gift box is valid in our three establishments: Lifestyle Hôtel Bambou, Boutique Hôtel Culture Créole, and Villas by Hôtel Bambou, in Martinique BAMBOU RESORT.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the establishment's conditions. You will be able to take advantage of this option during your booking at BAMBOU RESORT.
Can someone else use my gift box?
The gift box you received is personal and can only be used by you. You can book your dates with the establishment and enjoy your experience at BAMBOU RESORT.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box according to the establishment's conditions. The terms are specified on your gift box, at BAMBOU RESORT.
Is an ID required upon arrival when using a gift box?
An ID may be requested upon your arrival at BAMBOU RESORT. To fully enjoy your experience, we recommend that you bring this document.
Do you accept pets?
The presence of pets depends on the conditions of the chosen establishment at BAMBOU RESORT.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at BAMBOU RESORT, log in to your account and follow the instructions on our website. You can then choose your dates and enjoy your experience according to the reservation conditions specific to each offer.
Do I need to create a customer account to purchase a gift box?
To purchase a gift box, you are not required to create a customer account. You can place an order as a guest, directly on our BAMBOU RESORT website.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several installments, depending on the availability at BAMBOU RESORT.
What are the check-in and check-out times?
The check-in and check-out times at BAMBOU RESORT are set to ensure a smooth transition between guests. You will be able to fully enjoy your stay in Martinique, with amenities such as a floating breakfast or a dinner on the beach, depending on the conditions of your gift box.
What services are included in a gift certificate?
The services included in your gift voucher depend on the chosen box set. You will be able to enjoy various experiences, such as a floating breakfast at sea, a dinner on the beach, or a moment of relaxation at the wellness area, depending on the offer selected at BAMBOU RESORT.
What is the difference between a gift box and a free amount voucher?
A BAMBOU RESORT gift box offers predefined experiences such as a beach dinner or a massage, while an open amount voucher allows you to pay for a service up to the chosen amount.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. You can consult them before your purchase to offer an unforgettable moment at BAMBOU RESORT.
How do I use a gift box during booking?
To use your gift box, book directly with the establishment by mentioning your unique code. The recipient can choose their stay dates and enjoy the experience offered at BAMBOU RESORT.
Can the gift box be transferred to a third party?
The BAMBOU RESORT gift box can be given to a third party. Simply indicate this during the order or modify the beneficiary directly in your account.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a gift box is possible according to the conditions specified at the time of purchase at BAMBOU RESORT.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you upon presentation of your details and order number, according to the conditions of the BAMBOU RESORT establishment.
What is the validity period of a gift box?
The validity period of a BAMBOU RESORT gift box is 1 to 3 years depending on the offer chosen. This gives you time to plan your stay or give it with complete peace of mind.
Are children allowed?
Children's accommodation at BAMBOU RESORT depends on the chosen establishment. Most of our offers are designed for adults, but some experiences can be adapted for families.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the gift box recipient does not spend the entire value, the remaining balance is lost. In case of exceeding, they will have to pay the difference according to the conditions of the BAMBOU RESORT establishment.
Is the spa access private?
Access to the spa at BAMBOU RESORT is included in certain gift sets, such as the Cocooning Relaxation Pass, which offers a moment of bliss with relaxation and comfort. Check the details of your gift set to know the specific conditions.
What types of gift boxes do you offer?
We offer gift boxes for unique experiences at BAMBOU RESORT, including hotel-restaurant stays, wellness moments, romantic dinners on the beach, and gourmet activities. The options vary according to preferences, with choices suitable for all types of travelers, whether for a couple's getaway, solo relaxation, or a festive moment.